Privacy Policy – Boat Bay Kerala

At Boat Bay Kerala, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.

1. Information We Collect

We may collect the following information from guests:

  • Full name
  • Phone number
  • Email address
  • Government-issued ID details (for verification purposes)
  • Booking details (date, package, number of guests)
  • Payment-related information (excluding card/bank details)

2. How We Use Your Information

Your information is used only for:

  • Confirming and managing bookings
  • Guest verification as required by authorities
  • Communication regarding your trip
  • Providing customer support
  • Legal and regulatory compliance

3. Information Sharing

  • We do not sell, trade, or rent personal information to third parties.
  • Information may be shared only with:
    • Government or law enforcement authorities when legally required
    • Trusted service providers involved in booking or payment processing

4. Payment Security

  • We do not store credit/debit card details.
  • All online payments are processed through secure third-party payment gateways.

5. Data Protection

  • We implement reasonable security measures to protect your personal data.
  • Access to guest information is restricted to authorized personnel only.

6. Cookies & Website Data

  • Our website may use cookies to improve user experience.
  • Cookies do not collect personally identifiable information unless voluntarily provided.

7. Third-Party Links

  • Our website may contain links to third-party websites.
  • Boat Bay Kerala is not responsible for the privacy practices of those websites.

8. Data Retention

  • Guest information is retained only as long as necessary for business, legal, or regulatory purposes.
  • After this period, data is securely deleted or anonymized.

9. Guest Rights

You have the right to:

  • Request access to your personal data
  • Request correction of incorrect information
  • Request deletion of your data, subject to legal obligations

10. Policy Updates

  • Boat Bay Kerala may update this Privacy Policy from time to time.
  • Any changes will be updated on our website or shared with customers when required.

11. Consent

By using our services or making a booking, you agree to the collection and use of your information as outlined in this Privacy Policy.

12. Contact Information

For privacy-related concerns or questions, please contact:
Boat Bay Kerala
📞 Phone: +91 89210 35718
📧 Email: hello@boatbaykerala.com